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If you have any questions or would like information about your pension or your Scheme, please get in touch using the contact details below.

The administrators can't help with tax-related enquiries. Please visit this page for information about your pension and tax.

Capita
PO Box 555
Stead House
Darlington
DL1 9YT

Tel: 0333 222 0074
Email: BCSSS@capita.com

From 1 November 2025, we're improving the security of member enquiries. If you're a Scheme member, you'll no longer be able to contact us by email. Instead, please submit your enquiries through the secure member portal by logging in and selecting the 'Contact Us' option. This helps protect your personal information, such as your National Insurance number, from being sent through unsecured email. You can still contact us by telephone or post as usual.

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Take a look at the following links to help identify the information you need 

  • Pensioner members
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  • Useful Sources of Information

Contact Us

British Coal Staff Superannuation Scheme (BCSSS)

PO Box 555, Darlington, DL1 9YT 

  • Tel: 0333 222 0074
  • Email: BCSSS@capita.com
  • Contact us

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