To tell us about the death of a member, please contact the Scheme Administrator as soon as possible. There are a number of ways you can do this (listed below).
Use Life Ledger to report a death
The Scheme has partnered with Life Ledger to help make reporting a death easier.
Life Ledger is a service that lets you notify multiple organisations about a death at the same time. This means you won't have to contact some companies separately, such as banks and utility providers. Using Life Ledger's secure platform could save you hours of administration.
Click here to report a death through Life Ledger
Telephone the Member Helpline
Call 0333 222 0074
Please have the member’s Pension Reference number or National Insurance number to hand. If you don't have either of these, you will be asked some security questions.
Complete the Scheme online bereavement form
You can report a death by completing the bereavement form on the Hartlink Online Portal.
Click here to complete the bereavement form
Write to the Scheme Administrator
The address is: BCSSS, PO Box 555, Stead House, Darlington, DL1 9YT
You'll need to include:
- The member’s pension reference number or National Insurance number
- Date of death
- The name and address of the person dealing with the death
Please also tell us if the member leaves a spouse, civil partner, child or a partner they lived with but were not married to.
What happens next?
Once the Scheme Administrator has been told about the member’s death, they will stop payment of the pension and contact the family.
They might need more information before they can provide details of any remaining benefits due from the Scheme.